We are based in London, United Kingdom but we ship worldwide to most countries for free!

Our UK address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

MOON CHARMS adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

All our jewellery, including charms, are made of genuine sterling silver and adorned with other precious stones.

MOON CHARMS fit PANDORA Bracelets & all charm bracelets.

On average it takes 5-10 working days for your order to arrive from dispatch. However, in some cases, it may take up to 3 weeks for your jewelry to arrive depending on the country.

If your order hasn’t arrived in the estimated delivery times, please send us an email at contact@mooncharms.net or send us a message here and we will get back to you within 24 hours.

If you have placed your order within 24 hours, please email contact@mooncharms.net and we can cancel your order for you and issue you a full refund. Unfortunately, it is not possible to cancel your order after 24 hours as our warehouse will have processed your order.

If you have misspelled or auto-filled your address incorrectly, please email us ASAP at contact@mooncharms.net and provide your new address.

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. But don't worry, we will make sure that you get your parcel :) 

If for any reason, your parcel is lost, we will always offer to ship you a new one completely free of charge or give you a refund (whatever you prefer) - simply send us an email on contact@mooncharms.net

In most cases, customs fees do not apply. In some rare cases, you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, MOON CHARMS has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

If you would like to return your jewelry, please email contact@mooncharms.net to arrange a return. Our refund policy lasts 30 days so please let us know within 30 days of receiving the item, if you would like to return it and we will issue you a full refund so you can shop carefree.

If you would like to return your jewelry, please email contact@mooncharms.net to arrange a return. Our refund policy lasts 30 days so please let us know within 30 days of receiving the item, if you would like to return it and we will issue you a full refund so you can shop carefree.

We ship all jewelry in our custom black gift boxes. Sometimes numerous items can come in one black gift box. Each item is put inside individual clear zipped bags to ensure they are safe and protected during travel. If you would like each item to come in separate custom black gift boxes with a gift bag, then please purchase 'Gift Packaging' as an add on before you checkout.